HAIR EXTENSION FAQs! HERE YOU WILL FIND ANSWERS TO MOST ASKED QUESTIONS.
FIRST FAQ! I am not responsible for hair orders or shipping! Shipping delays or any issues with shipping or customs! There are NO REFUNDS or EXCHANGES! Q: Where can I find hair prices and information? A: Under "Hair (bundles and tape ins)" or under "Wigs". **The amount of hair needed is at the top of the page in the information.
Q: How long does it take for the hair to arrive? A: Since I have everything made I wont get an exact time until the order is placed (PAID) which is why I give a ETA of 14-30 days! Calling and messaging me wont help. They are in a WHOLE other country and they deal with thousands of orders per day! They get to my orders in a timely manner, this is why I suggest not waiting until the last minute! Once I submit the order it is out of my hands and I am waiting just like you! There are NO REFUNDS! And NO OVERNIGHT orders! I can however send it overnight once I receive it.
Q: What takes so long sometimes? A: They run out! So they have to restock. So I always suggest buying more and putting it up.
Q: Why dont you stock up on the hair and carry inventory? A: I cant keep the hair in stock! I used to have hair on hand but every order I get is gone before it arrives!
Q: I have a couple of questions. Do I need to book a consultation? A: YES! Consultations are for asking questions. You can always find a question, just try it and all your questions will be answered.
Q: How can I purchase hair online? Do I need to be a client? A: NO.. Purchasing hair online is JUST like anywhere else. Select what you want and pay! I receive the order and place it with my supplier then I ship/or pick it up if local when it arrives. Or you come in for your appointment and it will be there.
Q: Do you have AfterPay? I dont see the option.. A: You added everything to cart and got ready to pay but the option isnt available simply Contact me with the total and I will send you a link to pay with the AfterPay option.
Q: What is different about your hair? A: My hair LAST longer. Is very lightweight. Is made with ALL HUMAN HAIR fibers NO Fillers or SYNTHETIC fibers. Hair has to be "processed" you have to know what the process is! Cleaning and sterilizing is considered a "process". There are NO chemical processes done to make the hair appear better than it is.
Q: Where do you get hair? A: I am the vendor. I started selling hair in 1991! I deal with connections I have made over the years. I typically use the same suppliers so my hair remains consistent.
Q: Do you have Brazilian hair? A: I can get REAL BRAZILIAN hair, but it is VERY expensive! The Brazilian hair people sell is the name of the TEXTURE it mimics! It is NOT REAL BRAZILIAN hair! Most Brazilian companies dont even sell Brazilian hair! Brazilian women are just as vain as Americans! They are NOT shaving their hair! And the love long hair so they are not cutting it off! These are just FACTS! Just like the other names! Malaysian hair is really just Chinese hair! Malaysia is a poor country and the hair is not healthy! So they have to treat it with so much silicone to make it usable.
Q: Why do you give all the secrets out? A: Not ALL I still have a few! But I know people will still buy it! So it doesnt matter what I say! I even have videos of Chinese supplier telling the same information!
Q: Why is IT so expensive? A: Real hair used to be ONLY sold by the ounce! Some Real hair now is VERY CHEAP! The average bundle was about $200! So a full head would be $800 at least! Long hair is more! Most beauty supplies don't even have long lengths, so supply and demand also makes the price higher. Everyone has pretty much figured out that the local beauty supply doesn't carry real human hair. But their bundles are $50 and up! Thats crazy for non-human hair! If they do carry remy "quality" hair its so processed and full of silicone its trash when all that washes off! Lace is made in Korea and unfortunately, they are not producing lace right now, so it has made GOOD lace hard to get and costly! PLUS! you guys want way more hair than before so all that adds up!
Q: Wigs are so expensive, why are they so high? A: When you are buying a "wig" they are manufactured in large amounts and have a standard process. When you buy a CUSTOM unit! They are constructed FROM SCRATCH. My units are made with top quality hair NOT cheap Chinese bundles. Most of these WIGS are less than the hair. How is that possible? It's not real hair love!
Q: How long do custom units take? A: If its a custom unit, once your unit is PAID for it will be started when the hair is received. Orders take about 2-4 weeks. Contacting me about a unit DOES NOT START YOUR ORDER. Please dont wait until you NEED your unit to order. Orders DO NOT start until paid in full. You can use the AfterPay option.
Q: How is it possible for companies to claim hair is HUMAN HAIR and it isnt? A: Its NOT regulated and is not harmful to your health! Noone complains so they just keep doing it! And as long as they get away with it they will continue!
Q: How can I see your hair? A: BOOK a CONSULTATION. If you need to SEE it before purchasing that would be the only option. Most people have SEEN my hair and that is how they found me! There is NO bait and switch. I try and be consistent with my product! Unfortunately, I can't answer questions via social media messenger or text. It becomes too time consuming and it's difficult if I am working. Come in and see me or schedule for video or phone consult!
Q: Do you have hair on hand? A: Only in Vegas! All hair needs to be ORDERED in advance for out of state clients that I travel to! I CANNOT bring all the hair I sell with me when I travel, so I bring hair orders only! I usually have a few random bundles. They are first come first serve.
Q; Is this Raw or Virgin hair? A: Most people dont know enough about hair to tell the difference. I sell CUTICLE aligned real REMY hair with no processing (perm chemicals etc) that alter the state of the hair with use of chemicals. It is not machine aligned or treated. Which may also make it difficult to lift because the cuticle is intact. See that's a lot to know already! Yall not ready for all that! Just know I get the best.
Q: How do I maintain it? A: This hair is going to be more work than the average hair! If you can't make it in regularly then You need to keep it clean and tangle free. Some tangling is normal with real hair! Shedding is from lack of moisture or dirty hair. These are things you will learn as you get introduced to better hair!
Q: Why is some "shedding" normal? A: Normal is not the word. You may experience some shedding because the hair isnt receiving nutrients, moisture regularly. All my bundles are made by hand! Sometimes all the loose hair isn't brushed out because it will cause the hair to weigh less when sold! Almost all factories/wefters do this. I usually check for loose hair before shipping. Also when the hair is collected it isn't evaluated, so it may need more care!
Q: I want to purchase but I am afraid.. I don't really know what to order. A: I have a wide variety of textures and colors! If you don't order the color you want and I have to color it, color is additional! But it is able to be ordered in the color you want, which is more cost efficient for you. Try it You'll LOVE it!
**I have been selling hair over THIRTY YEARS! Selling hair is not my main concern! Providing the BEST hair, I can find at the BEST price I can find is.. I started looking for hair when I kept being disappointed with my client's hair styles! Their weaves would be amazing, but the hair was NOT! So I decided there had to be something better! Thats when my research started, and I found out how the hair industry works! I had a mentor for years that always helped me and taught me the game! And she was black! She told me EVERYTHING there is to know, still to this day she'll get me together when I ask her about these NEW hair suppliers she'll say "now JUDY! You KNOW better!" I dont MAKE the hair but I do always look for the BEST check it out! You wont be disappointed!